Shipping policy
Thank you for shopping with Reaux & Co. We’re committed to providing high-quality, custom-made products and a smooth shipping experience. Please review our shipping policy before placing your order:
Processing & Shipping Times
Please refer to individual product descriptions for estimated processing and shipping times. Custom and made-to-order items may take additional time depending on order volume.
Local Delivery & Pickup
We proudly offer local options in Thibodaux, Louisiana:
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Local Business Delivery – Free delivery is available to local businesses. We’ll contact you to schedule a drop-off time.
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Local Pickup – Free pickup is available for individual customers. You’ll receive an email notification when your order is ready.
Shipping Methods & Rates
We ship via USPS, UPS, and FedEx, depending on the item and shipping destination. Shipping rates are calculated at checkout.
Tracking Information
Once your order ships, you’ll receive tracking information via email. If you don’t see it, please check your spam or junk folder.
Lost, Stolen, or Damaged Packages
Once your order has been shipped, Reaux & Co. is not responsible for lost, stolen, or damaged packages. Please contact the shipping carrier directly to file a claim. If you need help locating your tracking number, feel free to reach out.
Custom Orders
All custom and personalized items are made to order and are final sale. Please carefully review all details before placing your order.
If you have any questions, feel free to contact us at info@reauxandco.com.
Thank you for supporting our small business!
— The Reaux & Co. Team